Shipping Policy

Effective Date: November 3, 2026

1. Introduction

This Shipping Policy applies to all product orders placed on the official e-commerce platform operated by TRUPER SERVICIOS, S.A. DE C.V., accessible at www.truperservicios.com. As an integrated factory with self-owned production and export team, we offer a wide range of durable, user-friendly gardening essentials ranging from rust-resistant hand trowels, pruners, and weeding forks to spray bottles and plant tags, all designed for home growers, hobbyists, and casual backyard and balcony gardeners.

Every finished product we dispatch is subject to a strict full inspection process to verify quality before it leaves our facilities, to ensure you receive your gardening tools in perfect condition as described on our store pages. This policy outlines all details related to order processing, shipment timelines, delivery coverage, shipping fees, tracking, delivery verification, and issue resolution, to help you clearly understand what to expect after you complete your checkout. By placing an order on our website, you confirm that you have read, understood, and accepted all the terms outlined in this Shipping Policy.

2. Order Processing Timeline

Once your payment for an order on www.truperservicios.com is successfully confirmed, our dedicated order fulfillment team will begin processing your purchase immediately. All standard orders placed during our regular working hours will be processed within 1 to 2 business days. For orders placed on weekends or official public holidays in Mexico, processing will resume on the next following business day. During peak seasonal shopping periods such as spring gardening preparation seasons, we may extend the processing window by up to 2 additional business days, and we will post a prominent notification on our website homepage in advance to inform all customers of the temporary extended processing timeline.

If you submit any inquiries related to your order before shipment, you can contact our support team via our official email [email protected], and we will respond to you within 24 working hours promptly with updates on your order status. For customers who place custom orders based on their submitted drawings or actual samples, we will provide you with an estimated production completion and shipment date directly before we confirm your custom order, to ensure you have a clear expectation of the timeline for your personalized gardening tools.

3. Shipping Coverage and Delivery Timeframes

We currently deliver orders to all regions within Mexico, as well as over 30 international regions across North America, South America, and select European and Southeast Asian markets. The total delivery timeline, calculated after your order leaves our fulfillment facility, varies based on your delivery location, as outlined below:

• ‌Local Delivery within Mexico City and surrounding neighboring regions‌: Standard delivery takes 2 to 4 business days after shipment.
• ‌Domestic delivery across other states and regions within Mexico‌: Standard shipping takes 4 to 7 business days after shipment.
• ‌North America international deliveries (United States, Canada)‌: Economy shipping takes 7 to 12 business days after shipment, while expedited shipping takes 3 to 5 business days.
• ‌Other international eligible regions‌: Economy shipping takes 12 to 18 business days after shipment, while expedited shipping takes 5 to 8 business days.

The delivery timeline listed above is an estimated reference, and minor delays may occasionally occur due to uncontrollable factors including extreme weather conditions, local public holidays, customs inspection procedures for international orders, or temporary logistics network adjustments. If your order is delayed far beyond the estimated window, please reach out to our support team for a follow-up update.

4. Shipping Fees and Free Shipping Eligibility

We maintain a transparent, tiered shipping fee structure with no hidden surcharges for all orders:

• All standard domestic orders within Mexico with a total cart value over €75 qualify for free standard shipping. For domestic orders under this threshold, a flat standard shipping fee of €4.99 applies.
• For international orders to United States and Canada, orders with a total cart value over €150 qualify for free economy shipping. For orders under this threshold, economy shipping is charged at a flat rate of €9.99, and expedited shipping can be selected for an additional fee of €19.99.
• For eligible deliveries to other international regions, shipping fees are calculated dynamically based on your delivery location and the total weight of your ordered gardening tools, and the exact fee will be clearly displayed to you on the checkout page before you confirm your order.
• Custom gardening tool orders are calculated separately based on the size, weight, and destination of your custom products, and we will confirm the final shipping cost with you before finalizing your custom order.

5. Order Tracking and Delivery Verification

As soon as your order is dispatched from our fulfillment facility, we will automatically send a shipment confirmation email to the email address you provided at checkout. This email will include your unique shipment tracking number, as well as a direct link for you to view real-time updates on your package’s transit status on the official logistics provider’s platform.

When your package arrives at your delivery address, the logistics courier will require a valid signature from you or a designated recipient at the specified address to confirm successful delivery. If no one is available at the address to sign for the package on the first delivery attempt, the courier will leave a delivery notification slip with instructions on rescheduling a second free delivery attempt, or directing you to pick up your package at the nearest local courier pickup point within 5 business days.

6. Issues with Damaged, Lost, or Undelivered Packages

All our shipments are covered with full value insurance to protect your rights:

• If you find that the outer packaging of your order is visibly damaged when you receive it, or the gardening tools inside are damaged during transit, please take clear photos of the packaging and the damaged products immediately, and send the evidence to our support team within 48 hours of signing for the delivery. We will arrange for a free replacement shipment or coordinate with you for a subsequent return-refund process as per our published policies.
• If your package is confirmed to be lost by the logistics provider during transit, we will either arrange a full re-shipment of your ordered products completely free of additional charge for you, or process a full refund to your original payment method, based on your preference. We will take full responsibility for all losses caused by lost shipments, no extra fees will be charged to you.

7. Contact Information

If you have any questions, concerns, or requests related to your shipment or this Shipping Policy, you can reach out to our customer support team through the following official channels:

• Company Name: TRUPER SERVICIOS, S.A. DE C.V.
• Official Website: www.truperservicios.com
• Contact Email: [email protected]
• Physical Address: Lago Alberto 442, Torre A, Nivel 9, Colonia Anáhuac I Sección, Miguel Hidalgo, Ciudad de México, C.P. 11320, México
• Contact Phone Number: +52 55 9243 2905

Our team will respond to all your shipping related inquiries within 24 working hours promptly to resolve any issues you encounter with your order delivery.