Terms of Service

Effective Date: November 3, 2026

1. Introduction and Party Identification

These Terms of Service (hereafter referred to as “Terms”) constitute a legally binding agreement between you, the user or customer of our platform, and TRUPER SERVICIOS, S.A. DE C.V. (hereafter referred to as “we”, “us”, or “our”), the operator of the official e-commerce website accessible at www.truperservicios.com.

Our platform is dedicated to serving home growers, hobbyists, and casual gardeners of all experience levels, offering a carefully curated range of durable, rust-resistant hand trowels, pruners, weeding forks, spray bottles, plant tags, and all other user-friendly gardening essentials built for long-time use in backyards, balcony gardens, and small-scale growing spaces. As an integrated factory with self-owned production and export team, we carry out full inspection for every finished product strictly to guarantee product quality for every item we list for sale on our store.

By accessing, browsing, creating an account on, or completing any purchase transaction on www.truperservicios.com, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction of residence), have the full legal capacity to enter into this binding agreement, and acknowledge that you have fully read, understood, and agreed to be bound by every provision laid out in these Terms. If you are using this platform on behalf of a business entity or organization, you confirm that you hold the full legal authority to bind that entity to these Terms, and the terms “you” will apply to both the individual user and the represented organization.

2. Platform Use Eligibility and User Account Obligations

To access certain full features of our e-commerce platform including saving favorite gardening products, viewing your complete order history, and expediting future checkout processes, you may register for a free user account on our website. When creating your account, you agree to provide accurate, current, and complete personal information including your full legal name, valid contact email, delivery address, and contact phone number, and you agree to promptly update your account information at any time to keep it accurate and up-to-date.

You are fully responsible for maintaining the confidentiality of your account login credentials, including your username and account password. You accept full and complete liability for all activities, transactions, and actions that occur under your user account, whether those actions are initiated by you or by any third party that gains access to your account credentials with or without your explicit permission. You agree to immediately notify our support team via our official contact channels if you detect any unauthorized access to your account, any account security breach, or any other suspicious activity related to your account profile. We cannot and will not be held liable for any loss or damage arising from your failure to comply with this account security responsibility.

All users accessing our platform agree not to:

• Use our website for any illegal, unauthorized, or prohibited purpose that violates applicable local, state, national, or international laws and regulations
• Attempt to bypass, disable, or otherwise interfere with any security-related features of our website, or any features that restrict or prevent copying, downloading, or modification of our proprietary content
• Submit any malicious code, viruses, or harmful technical material that will or may be used to disrupt, damage, or alter the normal function of our e-commerce platform, server infrastructure, or connected user systems
• Engage in any unauthorized data scraping, data harvesting, robotic crawling, or other automated activity to access, collect, or extract data from our website for commercial or non-commercial purposes without our explicit prior written consent
• Impersonate any person, entity, or misrepresent your affiliation with any individual or organization when submitting information or interacting with our platform
• Overload, flood, or launch denial-of-service attacks against our website servers, causing interruption or harm to the normal operation of our e-commerce services for other users.

We reserve the full and exclusive right to terminate your user account, restrict your platform access, or cancel any pending or completed transactions at our sole discretion, without prior notice, if we determine that you have violated any provision of these Terms, or if your platform behavior poses a security, legal, or operational risk to our business, our other customers, or our platform ecosystem.

3. Product Information, Pricing, and Order Acceptance

All product listings displayed on www.truperservicios.com, including descriptions for our range of garden trowels, pruners, spray bottles, plant tags, and other gardening supplies, are designed to be as accurate and clear as possible. We make reasonable efforts to display the real color, material, function, and specifications of each product accurately, but minor visual differences may still occur due to variations in individual user device screen display settings, which do not constitute a product quality defect. All product details, features, and usage guidance are crafted to provide clear, actionable information for home gardeners, aligned with our mission to deliver reliable tools without unnecessary extra complexity.

All product prices displayed on our website are denominated in the corresponding currency selected for your regional shopping session, and all listed prices are exclusive of applicable sales tax, value-added tax, customs duties for international orders, and shipping fees, unless otherwise explicitly stated on the specific product listing page. All applicable additional fees will be clearly calculated and displayed to you at the final checkout step before you confirm and submit your order payment. We reserve the right to adjust, modify, or update product prices on our platform at any time, at our sole discretion, without prior advance notice to users. The price applied to your confirmed completed order will always be the exact price displayed on the checkout page at the moment you submit your payment, and subsequent price adjustments will not affect already finalized orders.

While we make every effort to ensure that all product stock information displayed on our website is accurate and real-time, occasional stock discrepancies may occur due to simultaneous high-volume orders for the same product across multiple user sessions. After you submit your order, we will send you an immediate automated order confirmation email to the email address you provide, which only acknowledges receipt of your order submission, and does not constitute formal acceptance of your order by our team. Our formal acceptance of your order will only be confirmed when we send you a separate shipment notification email confirming that your ordered products have passed our full inspection process and been dispatched from our fulfillment facility. If the product you ordered is out of stock, or we identify a pricing error, product specification error, or other listing inaccuracy on our platform after you submit your order, we reserve the right to reject your order, cancel your pending transaction, and issue a full prompt refund back to your original payment method, with no additional liability or compensation owed to you beyond the full refund of your paid order amount.

For customers who wish to place custom gardening tool orders based on their own submitted drawings or actual physical samples, you agree that all custom order specifications, production timelines, pricing, and shipping details will be explicitly confirmed in two-way written communication with our support team before we initiate any custom production work, and the formally agreed custom order terms will override any conflicting standard listing terms on our public website.

4. Payment Terms and Transaction Security

All payment methods available for selection on our checkout page are PCI DSS (Payment Card Industry Data Security Standard) compliant, and all payment processing operations are handled through our vetted, secure third-party payment service providers. We do not store full sensitive credit card, debit card, or financial account information on our own internal website servers at any point, to minimize the risk of payment data leakage for our customers. All payment data transmissions between your browser and our payment processing partners are encrypted using industry standard 256-bit SSL technology to protect your sensitive financial information during transit.

You confirm and warrant that you hold full legal authorization to use the selected payment method when you submit payment for an order on our platform, and all billing information you provide during checkout is accurate, complete, and valid. If for any reason a payment transaction is marked as unauthorized, disputed, or flagged as fraudulent by your payment issuer or our payment processing partners, we reserve the right to immediately suspend, cancel, or void your corresponding order, and restrict your future account access to our platform as needed to mitigate operational risk.

If a transaction error or accidental duplicate charge is applied to your payment account during or after your purchase on our website, you may contact our support team at [email protected] to report the issue. We will conduct a full investigation of the transaction record within 3 working days, and issue a full refund of any erroneous charged amount back to your original payment channel once we confirm the error occurred on our end or our payment provider’s end.

5. Intellectual Property Rights

All content, materials, and assets published and hosted on the www.truperservicios.com website, including but not limited to all product images, product descriptions, website interface designs, logos, brand marks, text content, graphic elements, video footage, website code structure, and all other intellectual property related assets, are the exclusive property of TRUPER SERVICIOS, S.A. DE C.V. All these assets are protected under applicable Mexican copyright law, international trademark regulations, and other global intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse, and make personal non-commercial use of our website content for the sole purpose of shopping for our gardening products and using our e-commerce services. You are strictly prohibited from reproducing, distributing, publicly displaying, modifying, republishing, uploading, posting, transmitting, or commercially exploiting any of our platform’s intellectual property content in any form, for any public or commercial purpose, without our explicit prior written permission. You may not use any of our brand trademarks, product images, or official content on any external third-party website, social media platform, or sales channel to sell or promote unrelated products without our formal written authorization.

If you believe that any content displayed on our website infringes your own intellectual property rights, you may submit a formal infringement notification to our registered contact address or official email [email protected], including detailed information about the copyrighted work you claim is infringed, your contact details, and evidence of your intellectual property ownership. We will review your submission promptly and take appropriate action to remove any confirmed infringing content in line with applicable digital copyright regulations.

6. User Conduct and Prohibited Activities

As a user of our e-commerce platform, you agree to conduct all interactions with our website, our customer support team, and other platform users in a lawful, respectful, and reasonable manner. The following activities are explicitly prohibited on our platform:

• Posting, uploading, or transmitting any defamatory, harassing, abusive, threatening, vulgar, obscene, or otherwise legally objectionable content through our website comment sections, contact forms, customer review sections, or any other interactive function on our platform
• Submitting false, fraudulent, or malicious product reviews, order disputes, or refund claims to our customer support team, for the purpose of obtaining unauthorized compensation, free products, or unfair advantage over our business operations
• Engaging in bulk reseller arbitrage activities that purchase large volumes of our gardening products exclusively to resell them on other third-party platforms at marked-up inflated prices, disrupting our normal pricing structure and brand market positioning
• Copying or replicating our product designs, specifications, or unique product features to manufacture, produce, or sell counterfeit or imitated gardening tools that compete with our product lines
• Circumventing any promotional discount usage limits, coupon usage rules, or new-user exclusive offer restrictions on our platform by creating multiple duplicate user accounts to abuse preferential pricing benefits.

We reserve the right to remove any prohibited content submitted by users immediately upon detection, and take appropriate actions including account suspension, order cancellation, and restriction of future platform access against any user that violates these conduct rules.

7. Limitation of Liability and Disclaimer of Warranties

Our website and all e-commerce services provided through www.truperservicios.com are made available to users on an “as is” and “as available” basis, without any express or implied warranties of any kind. We do not warrant that our website service will be uninterrupted, 100% error-free, or completely free from harmful components, though we make continuous reasonable efforts to maintain stable, secure platform operation for all our customers.

To the maximum extent permitted by applicable law, TRUPER SERVICIOS, S.A. DE C.V. excludes all implied warranties, including but not limited to implied warranties of merchantability, fitness for a specific gardening use case, and non-infringement of intellectual property rights. Under no circumstances will TRUPER SERVICIOS, S.A. DE C.V., our directors, employees, partners, or affiliates be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or our purchased products, including but not limited to lost profits, lost revenue, lost data, or replacement product costs, that exceed the total actual amount you paid for the specific order that gives rise to the claimed liability. This limitation of liability applies regardless of the legal theory under which the claim is filed, even if we have been advised of the possibility of such potential damages in advance.

Certain jurisdictions do not allow the exclusion or limitation of implied warranties or consequential damages, so some of the above limitation clauses may not fully apply to you depending on your local residence jurisdiction.

8. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, construed, and interpreted in full accordance with the laws of the United Mexican States, without regard to its conflict of law rules. Any dispute, claim, or controversy arising out of or relating to these Terms, your use of our website, or any product purchase transaction completed on our platform shall first be resolved through good faith direct negotiation between you and our team. If the dispute cannot be amicably resolved within 30 calendar days after one party submits a formal written dispute notice to the other party, both parties agree to submit the dispute to the exclusive jurisdiction of the courts located in Mexico City, Mexico.

You agree that all submitted disputes will be resolved on an individual basis, and you waive any right to participate in a class action, class arbitration, or consolidated group claim against TRUPER SERVICIOS, S.A. DE C.V. related to any transactions or platform service experiences on our website.

9. Policy Updates and Modifications

We reserve the full exclusive right to modify, update, or revise any provision of these Terms of Service at any time, at our sole discretion. When we make material changes to these Terms, we will post the updated revised version on this page, and update the “Effective Date” header at the top of the document to reflect the new implementation date. For changes that have a significant material impact on your user rights or obligations on our platform, we will also notify registered users via a prominent notification banner on our website homepage, or send an update notice to the registered email address associated with your user account, before the revised terms take effect.

Your continued access to our website, browsing activities, or placement of new product orders on www.truperservicios.com after the effective date of the revised Terms will constitute your full acceptance and agreement to all modifications made to these Terms. If you do not agree with the updated revised Terms, you must immediately cease all use of our website services, and may contact our support team to arrange for permanent closure of your user account.

10. Third-Party Links

Our e-commerce website may occasionally contain hyperlinks that direct to external third-party websites, including but not limited to logistics courier tracking portals, third-party payment processor websites, or gardening resource content platforms that are not owned, operated, or controlled by TRUPER SERVICIOS, S.A. DE C.V. We do not exercise any control over the content, privacy policies, or terms of service of these external third-party websites, and we assume no responsibility or liability for the content, policies, or practices of any linked third-party sites. We recommend that you review and read the applicable terms of service and privacy policy of every external website you navigate to after leaving our platform, before you submit any personal information or complete any transaction on those sites.

11. Contact Information

If you have any questions, requests, or legal notices related to these Terms of Service, you may reach out to our official team through the following formal contact channels:

• Company Full Name: TRUPER SERVICIOS, S.A. DE C.V.
• Official E-Commerce Website: www.truperservicios.com
• Official Contact Email: [email protected]
• Registered Physical Business Address: Lago Alberto 442, Torre A, Nivel 9, Colonia Anáhuac I Sección, Miguel Hidalgo, Ciudad de México, C.P. 11320, México
• Official Contact Phone Number: +52 55 9243 2905

In alignment with our published customer service commitments, we will respond to all formal inquiries and communications regarding these Terms of Service within 24 working hours promptly to provide you with clear, actionable support.

If any individual clause within these Terms of Service is deemed to be invalid, unenforceable, or void by a competent judicial authority, the remaining full provisions of these Terms will continue to remain in full legal force and effect, without being impaired or invalidated in any way. Our failure to enforce any right or provision outlined in these Terms at any point does not constitute a waiver of that right or provision, and does not affect our right to enforce that provision at a later time.

These Terms of Service, together with our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, constitute the complete, entire binding agreement between you and TRUPER SERVICIOS, S.A. DE C.V. related to your use of our e-commerce website and purchase of our gardening products, and they supersede all prior oral or written understandings, communications, or agreements between the two parties related to the same subject matter.